Phone calls have potentials to lead you to success (much like everything else). More and more people seem to use their phone as a pocket computer. But it’s still important to learn how to have a decent conversation on the phone. Introduce yourself, state your purpose, make no misunderstandings and close with a friendly manner.
Phone conversation with someone new (someone you don’t know):
- Tell your name
- Your position or work title – Leave it if the person you’re talking to knows you
- Purpose of call
Hello, this is Zolbayar Bayrsaikhan. I work at SKYtel LLC, and I’m calling about my order of 16 unicorns. Could you please confirm the delivery date?
Ways to respond with “YES”:
- Yes, I’d be happy to
- Certainly, what would you like to know?
- Of course. ~ Do you have a minute to…
- Not at all. ~ Would you mind…
Polite ways to respond with “NO”:
- I’m sorry, I’m unable to confirm at this time. I’ll get back with you as soon as I can.
- Unfortunately, I’m not able to at this time. Could I call you back?
- Sorry, I’m busy right now but will be happy to call you back.
Ways to ask for clarification (Tons of problems could happen during a nice telephone conversation. Don’t panic at times like that. Just ask for a repetition or a clarification):
- I’m sorry. I missed that. What did you just say?
- Oh, let me explain.
- Excuse me. I didn’t catch what you said. Could you say it again, please?
- I’d be happy to.
- Sorry. I’m not sure I understand. What does that mean?
- Certainly, what I mean is…
Ways to close the conversation (You should close the conversation politely with an offer to get in touch again):
- Thanks so much. I look forward to speaking with you again. Goodbye.
- It’s been great talking to you. Thank you. Goodbye.
- I’ve enjoyed this conversation and hope we’ll talk soon. Goodbye.
Understand and Be Understood on the Phone
- Can VS Can’t – How the a is pronounced is the key
- Can – a is short
- Can’t – a is long and stressed
- Teens VS Tens ~ fourteen and forty
- $59.99 – fifty-nine ninety-nine
- Always repeat your number by its digits.
- The tone of voice is the equivalent of the body language on the phone.
- Phone roleplay is the best way to learn these subtleties.